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Application Support Agent

Job Info

Job ID:
J006240
Business Lobby
Company Type:
Software 
2019-06-10
Job type:
Permanent 
Open position:
IT 
Job Title:
Application Support Agent
Country:
Lebanon
Lebanon
 
Basic Salary:
$ 700 - $1250
Experience Level:
1 - 2 years 
Working Days:
5

Allowances

Bonuses
Yes
NSSF
Yes

Job Description

A Software House in Baabda is looking for an Application Support Agent:

Responsibilities:

– First level of contact with the customer
– Ensured reported issues were resolved more quickly by documenting and tracking applications issues
– Install and configure computer hardware operating systems and applications (IIS, Firewall)
– Connect from windows to any type of devices (Windows Mobile or Android Devices)
– Troubleshoot system and network problems, diagnosing and solving hardware
– Experience with installing and configuring Microsoft SQL Server
– Familiar with creating Complex DB Queries, procedures and functions
– Experience with performance SQL Server Tuning and Optimization, using native monitoring and troubleshooting tools
– Experience with creating maintenance plan in SQL Server (backups, restores and recovery models)
– SSIS and SSRS knowledge

Requirements:

– Ability to learn new skills quickly with little supervision
– Good Business Knowledge
– Good multi-tasking skills
– Problem diagnostic and solving skills
– Patience and understanding
– Good interrogation skills, combined with the ability to interact confidently with clients
– 0-2 years of Application Support Experience
– Familiar with Windows Server Configuration
– High skills in Microsoft SQL Server
– Knowledge in .NET code
– Java Android code

Working hours:

Monday till Friday from 8:30 am till 6 pm
Salary is negotable + NSSF