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Customer Service Associate

Job Info

Job ID:
J006281
Business Lobby
Company Type:
Fashion & Luxury 
2019-08-16
Job type:
Permanent 
Open position:
Client Services 
Job Title:
Customer Service Associate
Country:
Lebanon
Lebanon
 
Experience Level:
3-5 years 
Working Days:
6
Language:
English 

Allowances

NSSF
Yes

Job Description

A Luxury Fashion Retail store in Achrafieh are looking for a Customer Service Associate

Responsibilities:

1. Ensure high level of customer satisfaction through excellent sales service by proactively asking clients how they can be assisted and providing them with product information including ongoing promotions/deals.
2. Handle customer queries on the phone, email, Zendesk and Whatsapp and resolve customer service issues.
3. Provide assistance during client try-on appointments and respond to customers’ requests and concerns in a resourceful manner.
4. Answer product related and general inquiries at all times – ensure timely response across all communication channels.
5. Assist with various operational and administrative tasks and other ad hoc matters.

Requirements:

– 2+ years’ experience preferably in luxury eCommerce sales and customer service industry.
– Outstanding luxury selling behaviors, listening and responding to customers’ needs.
– Client centric mentality.
– High attention to detail and accuracy.
– Team player with a positive ‘can do’ attitude.
– Resourceful and problem solver.
– Computer proficient (Microsoft Suite).
– Excellent verbal and written skills.
– Self-motivated individual that holds themselves accountable and takes ownership of their work.
– Ability to work a flexible retail schedule, including weekends, evenings and key event days.
– Drives to meet and exceed sales and customers’ expectations.
– Ability to prioritize and multi-task in a fast-paced environment.

Working hours: 2weeks Monday till Saturday from 9 am till 6 pm
2 weeks from 11 am till 8 pm (2 weeks)
Salary up to USD 1200