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Fit-Out and FF&E Customer Service Executive

Job Info

Job ID:
J006841
Business Lobby
Company Type:
Furniture Home Design 
2022-04-20
Job type:
Permanent 
Open position:
Account Executive / Account Manager Administration Client Services Coordinator Operations 
Job Title:
Fit-Out and FF&E Customer Service Executive
Country:
United Arab Emirates
United Arab Emirates
 
Experience Level:
2 to 5 
Language:
English 

Allowances

Job Description

Our client, a leading company in the Furniture, Kitchens, Wardrobes and Home Accessories is recruiting a Fit-Out and FF&E Customer Service Executive for its Dubai Branch:

 

Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customer’s issues and follow problems through to resolution.
  • Act as the main point of contact for all customers.
  • Develop service procedures, policies and standards with regards to customer service specifically on customer experience; touch points and service levels in relation to design, order status, installation, delivery and project closure.
  • Conduct at least one customer feedback survey per year to gather all necessary information with regards to customer experience.
  • Keep accurate records and document customer service actions and discussions.
  • Regularly analyze statistics and prepare accurate reports relating to customer service for discussion with other key members of the team and management.
  • Work with the sales and account management team as well as the installation and project management to ensure seamless integration and resolution of any customer issues.
  • Adhere to and manage the approved budget.
  • Ensure all customer files in the CRM system are updated as necessary.
  • Act as the key point of contact between sales and procurement for the review of all supplier Order Confirmations.
  • Conduct site visits and complete site measurements to validate Design and Quotation assumptions.
  • Oversee the development and client sign off of any revised drawings and quotations.
  • Approve and sign off all Order Confirmations for order placement.
  • Coordinate with customer service to get signed Quotation and Drawing variations from client.
  • Coordinate with Procurement to ensure orders are placed on time as per client’s expectations.
  • Provide all necessary information to customer service to manage client’s expectations with regards to order delivery.
  • Ensure coordination Customer Service Sales team for delivery / installation schedule.
  • Prepare management reports of ongoing projects for discussion with management.

Requirements:

  • A presentable, friendly, dynamic and enthusiastic individual with a can-do attitude
  • An eye for detail and drive to execute the role
  • Experience in either customer service in a high end fit out, design or retail industries and has some exposure to technical / design matters (carpentry, curtains, kitchens, interiors,…) as a customer service manager or customer-facing role.
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools (i.e. CRM)
  • Awareness of industry’s latest technology trends and applications
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BSc degree in Business Administration, Interior Design or related field

 

Salary:

– AED 12,000 / month all-in (basic + allowances)
– Mobile Phone with AED 160.00 package / Month
– Medical care for self
– Yearly Return ticket to Home