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FX Customer Support

Job Info

Job ID:
J006810
Business Lobby
Company Type:
Trading 
2021-12-20
Job type:
Permanent 
Open position:
Client Services 
Job Title:
FX Customer Support
Country:
Lebanon
Lebanon
 
Major:
Banking & Finance 
Degree:
Bachelor’s Degree 
Experience Level:
1 - 2 years 

Allowances

Job Description

Our client, a global leading provider of online trading is recruiting an FX Customer Support:

 

Responsibilities:

  • Effectively managing the chats, E-mails and calls with clients
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails
  • Offer support to clients within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Follow standard processes and procedures
  • Consistently take initiative to learn about the markets, FX industry and new platforms and products.
  • Be a team player and proactively collaborate with the customer support to manage time, resources, volume, and customer feedback.
  • Consistently achieve departmental and individual metrics.

 

Requirements:

  • Must have a BA/BS degree in a related area
  • Must have strong verbal and written communication skills.
  • Preferably to have 0-2 years of sales experience
  • Critical thinking and problem solving skills.
  • Strong MS Office skills.

 

 

Salary:

Starting from USD 700