Our client, a global leading provider of online trading is recruiting an FX Customer Support:
- Effectively managing the chats, E-mails and calls with clients
- Identifying and assessing customer’s needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails
- Offer support to clients within the specified time frame
- Updating CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
- Follow standard processes and procedures
- Consistently take initiative to learn about the markets, FX industry and new platforms and products.
- Be a team player and proactively collaborate with the customer support to manage time, resources, volume, and customer feedback.
- Consistently achieve departmental and individual metrics.
- Must have a BA/BS degree in a related area
- Must have strong verbal and written communication skills.
- Preferably to have 0-2 years of sales experience
- Critical thinking and problem solving skills.
- Strong MS Office skills.
Starting from USD 700