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Integration Technical Support Engineer

Job Info

Job ID:
J006663
Business Lobby
Company Type:
Advertising digital marketing Internet / E-Commerce IT/Software Marketing Retail / Wholesale 
2021-07-23
Job type:
Permanent 
Open position:
IT IT Support Technical Specialist technical support 
Job Title:
Integration Technical Support Engineer
Country:
Lebanon
Lebanon
 
Major:
CCE Computer Engineering Computer Science IT Software Engineering 
Degree:
Bachelor’s Degree 
Experience Level:
2+ 
Working Days:
5
Working Hours:
9
Language:
Arabic English 

Allowances

Insurance
Yes

Job Description

Our client, a booming online shopping platform, based in Beirut is recruiting an Integration Technical Support Engineer:

 

Responsibilities:

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Work closely with our product managers and development teams
  • Attend daily stand-ups and any other meetings schedules
  • Manage tasks using JIRA and communicate status to tech leads and project managers
  • Support production releases and investigate issues if needed

 

Requirements:

  • Bachelor’s degree in computer science or software engineering or any related field
  • 2 years’ experience in the field
  • Basic knowledge of HTTP, DNS protocols
  • Basic knowledge of REST, JSON
  • Good knowledge of PHP, HTML, MySQL/SQL
  • Experience in QA/Rest API testing
  • Experience with Postman or curl/other command line HTTP clients
  • Basic knowledge of git
  • Excellent attention to detail, strong prioritization skills
  • Experience working in agile projects
  • Strong collaboration skills
  • Good knowledge of English & Arabic language (both spoken and written)
  • Ability to work effectively, both independently and as a member of a team

 

Work Schedule:

  • Monday to Friday
  • 8:30am to 5:30pm

 

Salary:

Basic Lollars + class A insurance + bonus in fresh USD