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IT Support Engineer

Job Info

Job ID:
J006456
Business Lobby
Company Type:
Computer Hardware / Software IT/Software Solutions 
2021-02-05
Job type:
Permanent 
Open position:
Engineering IT IT Support 
Job Title:
IT Support Engineer
Country:
Lebanon
Lebanon
 
Major:
Computer Engineering Computer Science IT 
Degree:
Bachelor’s Degree 
Experience Level:
3 to 5 
Working Days:
5
Working Hours:
8
Language:
Arabic English 

Allowances

Transportation
Yes
Mobile
Yes
Insurance
Yes
NSSF
Yes

Job Description

Our client, a Solution Provider located in Lebanon is recruiting an IT Support Engineer.

 

Responsibilities:

  • Manage information technology and computer systems
  • Evaluate and prioritize customer support cases
  • Act as the primary liaison between company and customers
  • Communicate and solve customers’ problems via phone, email, live chat and on-site visits
  • Act as a consultant and offers solutions for customers’ problems
  • Track and manage work record
  • Document customers’ IT infrastructure and update regularly
  •  Work with all internal groups, including support, sales, accounting, and software development
    department.
  • Provide presales consultations for new and old customers
  • Keep on learning and acquiring new expertise and skills

Requirements:

  • 5 years of experience as a Technical Support Engineer or similar role
  • BS degree in Information Technology, Computer Science or equivalent
  • Ability to prioritize tasks based on urgency and importance
  • Motivation to learn new skills and technologies
  • Experience in Windows Server OS installation, troubleshooting, domain controller, group policy, …
    (MCSE is a plus)
  • Experience in Exchange and Office 365 installation and troubleshooting (Azure experience is a plus
  • Experience in dealing with backup software and hardware, both from installation and
    troubleshooting sides.
  • Experience in working with physical servers and repairing hardware issues like troubleshooting raid
    drive issues and other server related issues.
  • Great interpersonal and communication skills.
  • Motorcycle/Car is a must

 

Work Schedule:

5 days/week

8 hours/day

 

Salary:

Negotiable