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Technical Specialist

Job Info

Job ID:
J006543
Business Lobby
Company Type:
Software Solutions Warehousing 
2021-03-08
Job type:
Permanent 
Open position:
Software Developer / Web Developer / Programmer Software Engineer Technical Manager Technical Specialist 
Job Title:
Technical Specialist
Country:
Lebanon
Lebanon
 
Major:
CCE Communication Engineering Computer Science Software Engineering Telecommunication 
Degree:
Bachelor’s Degree 
Experience Level:
3-5 years 
Working Days:
5
Working Hours:
9
Language:
Arabic English 

Allowances

Insurance
Yes
NSSF
Yes

Job Description

A Leading Consultancy and Software implementation company in Bauchrieh is recruiting a Customer Service Technical Specialist:

 

Responsibilities

 

  • Provide customer support and work with the Operational team.
  • Conduct Technical trainings to customers.
  •  Manage client relations by providing technical support, suggesting functional enhancements and delivering other customer services.
  • Record and update issues and related resolutions in the company’s Customer Support system.
  • Perform preliminary analysis and develop necessary system patches.
  • Technical Specialist is expected to deliver fixes faster than Technical Consultant.
  • Conduct in-depth research to find permanent fixes for the issues raised.
  • Provide software development estimates for client requested modifications or software fixes.
  • Develop new system customizations and modifications for clients.
  • Responsible of testing fixes prior to installation on test or production environments.
  • Perform installations onto client systems and work with clients to test and promote fixes into production systems.
  • Develop positive working relationships with clients and internal support resources.
  • Assist in the transition of new accounts to the Customer Support department.
  • Recognize and suggest potential customizations and operational development for client’s current business operations.
  • Take the lead on conference calls or meetings to sort out conflicts or complex situations with customers.
  • Take the lead on the Mass Fixes project by collecting the fixes and maintaining them on a list, distributing fixes on the accounts/CS representative, and ensure that they are implemented on time.
  • Train new Technical Consultants on systems, applications and development.
  • Train new Technical Consultants on issues resolutions and provide assistance to them when necessary.

Qualifications

 

  • Bachelor’s degree in computer science, Engineering or related field.
  • Minimum 1-year experience as a technical consultant or similar position.
  • Adequate knowledge of Warehousing Operations and Supply Chain.
  • Good English skills.
  • Good training and presentation skills.
  • Ability to travel up to 50% yearly.
  • Ability to work alone and in team/cooperative development efforts.
  • When installing and traveling to client site, most work is done in a warehouse. At this time, general mobility with capability to climb, crawl and maneuver in restrictive areas may be necessary.
  • Willingness to work overtime.

Technical Qualifications

 

  • Experience in development on Power Builder, Java, C++, .Net and SQL (Oracle or SQL Server) in a UNIX or Windows environment.
  • Knowledge of UNIX or Windows operating systems.
  • Experience in software solutions and life cycle.
  • Knowledge of Supply Chain Software such as WMS or TMS is a big plus.