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Technical Support Agent

Job Info

Job ID:
J006817
Business Lobby
Company Type:
IT/Software Telecommunication 
2021-12-27
Job type:
Permanent 
Open position:
technical support 
Job Title:
Technical Support Agent
Country:
Lebanon
Lebanon
 
Major:
Computer Engineering Computer Science/CIS IT Telecommunication/ Communication Engineering 
Degree:
Bachelor’s Degree 
Experience Level:
0 - 1 
Language:
Arabic English French 

Allowances

Insurance
Yes
NSSF
Yes

Job Description

Our client, a leading provider of high speed wired and wireless internet solutions is recruiting a Technical Support Agent:

 

Responsibilities:

  • Handle customers’ requests and provide technical support for residential services.
  • Troubleshoot and resolve customers’ technical inquiries over the phone.
  • Communicate with customers to provide and process information in response to technical concerns.
  • Conduct various testing for products and services and deliver detailed reports upon request.
  • Follow up on technical tickets and participate in the escalation process.

 

 

Requirements:

  • Diploma in Computer, Technology or Telecom field (Information Technology, Computer Science, Telecom/Computer engineering, …).
  • Experience in IT/Computer/Network Support Environment or Call Center environment is a plus.
  • 0-1 year experience in related field.
  • Certification like CCNA/MCSE is a plus.
  • Excellent communication skills in Arabic, English and/or French.
  • Self-motivated and team oriented approach to work.

 

Schedule:

From Monday till Friday, 8AM till 5PM

 

Salary:

The monthly package for this position is the following:

  • Basic Salary: USD 160 + LBP 4,200,000 (from Jan-22 till Jun-22)
  • Meal Fees: LBP 100,000
  • Transportation: official one (currently LBP 24,000 per day)
  • NSSF
  • Additional Medical insurance IN/OUT (equal to 80%)