Our client, a leading provider of high speed wired and wireless internet solutions is recruiting a Technical Support Agent:
- Handle customers’ requests and provide technical support for residential services.
- Troubleshoot and resolve customers’ technical inquiries over the phone.
- Communicate with customers to provide and process information in response to technical concerns.
- Conduct various testing for products and services and deliver detailed reports upon request.
- Follow up on technical tickets and participate in the escalation process.
- Diploma in Computer, Technology or Telecom field (Information Technology, Computer Science, Telecom/Computer engineering, …).
- Experience in IT/Computer/Network Support Environment or Call Center environment is a plus.
- 0-1 year experience in related field.
- Certification like CCNA/MCSE is a plus.
- Excellent communication skills in Arabic, English and/or French.
- Self-motivated and team oriented approach to work.
From Monday till Friday, 8AM till 5PM
The monthly package for this position is the following:
- Basic Salary: USD 160 + LBP 4,200,000 (from Jan-22 till Jun-22)
- Meal Fees: LBP 100,000
- Transportation: official one (currently LBP 24,000 per day)
- Additional Medical insurance IN/OUT (equal to 80%)