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Technical Support Agent

Job Info

Job ID:
J006573
Business Lobby
Company Type:
Internet / E-Commerce Telecommunication 
2021-04-15
Job type:
Permanent 
Open position:
Call Center/Telemarketer technical support 
Job Title:
Technical Support Agent
Country:
Lebanon
Lebanon
 
Major:
Computer Engineering Computer Science Telecommunication 
Degree:
Bachelor’s Degree Technical Diploma 
Experience Level:
0 - 1 
Language:
Arabic English French 

Allowances

Insurance
Yes
NSSF
Yes

Job Description

Our client, a leading provider of high speed wired and wireless internet solutions, throughout Lebanon is recruiting a Technical Support Agent:

 

Responsibilities:

  • Provide technical assistance to customers for residential services
  • Handle customers’ requests and provide technical support for residential services
  • Troubleshoot and resolve customers’ technical inquiries over the phone
  • Communicate with customers to provide and process information in response to technical concerns
  • Conduct various testing for products and services and deliver detailed reports upon request
  • Follow up on technical tickets and participate in the escalation process

 

Requirements:

  • Diploma in Computer, Technology or Telecom field (Information Technology, Computer Science, Telecom/Computer engineering, …)
  • Experience in IT/Computer/Network Support Environment or Call Center environment is a plus
  • 0-1 year experience in related field
  • Certification like CCNA/MCSE is a plus
  • Excellent communication skills in Arabic, English and/or French
  • Self-motivated and team oriented approach to work

 

Salary:

LBP 1,500,000