A reputable FMCG company in Zouk Mosbeh is hiring a Call Center Supervisor
Responsibilities
- Manages and oversees a team of call center agents.
- Motivates and supports agents through feedback and communication.
- Measures KPI's like inbound calls, call waiting, and call abandonment.
- Assists with taking agents' calls if they can't handle the workload.
Qualifications
- 3 years' experience, previous experience in related role is a plus.
- Strong phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
Location
- Zouk Mosbeh, Lebanon
Schedule
- Monday to Friday | 08:00 AM till 05:00 PM
- Saturday | 09:00 AM till 01:00 PM