A FMCG company available in Zouk Mosbeh is hiring candidates for Call Center Agent roles.
Key Responsibilities:
– Manage large amounts of inbound and outbound calls in a timely manner
– Follow communication “scripts” when handling different topics
– Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
– Seize opportunities to upsell products when they arise
– Build sustainable relationships and engage customers by taking the extra mile
Requirements:
– 0 to 1 year experience, previous experience in related role is a plus
– Strong phone and verbal communication skills along with active listening
– Customer focus and adaptability to different personality types
– Ability to multi-task, set priorities and manage time effectively
Location: Zouk Mosbeh, Lebanon
Working Hours: Monday till Friday from 8:00 till 17:00 / Saturday 9:00 till 13:00
Salary: Negotiable salary in USD
