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Call Center Agent

Job Info

Job ID:
J6384
Business Lobby
Company Type:
Call Center Insurance 
2020-07-22
Job type:
Permanent 
Open position:
Call Center/Telemarketer Client Services 
Job Title:
Call Center Agent
Country:
Lebanon
Lebanon
 
Degree:
Bachelor’s Degree 
Experience Level:
1 - 2 years 
Language:
Arabic English French 

Allowances

Transportation
Yes
Insurance
Yes
NSSF
Yes

Job Description

One of the most reputable Insurance Companies in Lebanon is recruiting Call Center Agents preferably with previous experience working in Call Centers .

 

Job Description:

– Receive and handle incoming calls according to the company’s customer handling guidelines
– Provide Claims and Road Assistance
– Review and assess medical and travel cases as per predefined criteria: policy coverage, medical indication, ICD codes, etc.
– Perform feedback calls and submit relevant report
– Communicate verbally and in writing with clients and partners in a professional manner according to the company’s internal regulations and customer handling guidelines

 

Requirements:

– Minimum BA/BS from a reputable university

– Excellent command of the English language

– Good command of the French language

– Previous experience in a call center setting is preferable

– Excellent communication skills

– Empathetic and a good listener

– Problem solving oriented

– Ability to cover a rotational shift that includes overnight shifts, weekends, and public holidays

 

Rotational schedule that includes night shifts, weekends, and public holidays

Salary starting LBP 1,500,000 + Transportation + NSSF + Insurance.