Our client, one of the most reputable Insurance Companies in Lebanon, is recruiting fluent English-speaking Call Center Agents, preferably with previous experience.
Work Schedule and Salary:
Rotational schedule that includes night shifts, weekends, and public holidays
ATTRACTIVE Salary Package + Transportation + NSSF + Insurance
– Receive and handle incoming calls according to the company’s customer handling guidelines
– Provide Claims and Road Assistance
– Review and assess medical and travel cases as per predefined criteria: policy coverage, medical indication, ICD codes, etc.
– Perform feedback calls and submit relevant report
– Communicate verbally and in writing with clients and partners in a professional manner according to the company’s internal regulations and customer handling guidelines
– Minimum BA/BS
– Fluent in English
– Previous experience in a call center setting is preferable
– Excellent communication skills
– Empathetic and a good listener
– Problem solving oriented
– Ability to cover a rotational shift that includes overnight shifts, weekends, and public holidays