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Call Center Agent

Job Info

Job ID:
J6384
Business Lobby
Company Type:
Call Center Insurance 
2021-01-26
Job type:
Permanent 
Open position:
Call Center/Telemarketer Client Services 
Job Title:
Call Center Agent
Country:
Lebanon
Lebanon
 
Degree:
Bachelor’s Degree 
Experience Level:
1 - 2 years 
Language:
Arabic English French 

Allowances

Transportation
Yes
Insurance
Yes
NSSF
Yes

Job Description

Our client, one of the most reputable Insurance Companies in Lebanon, is recruiting fluent English-speaking Call Center Agents, preferably with previous experience.

 

Work Schedule and Salary:
Rotational schedule that includes night shifts, weekends, and public holidays
ATTRACTIVE Salary Package + Transportation + NSSF + Insurance

 

Job Description:
– Receive and handle incoming calls according to the company’s customer handling guidelines
– Provide Claims and Road Assistance
– Review and assess medical and travel cases as per predefined criteria: policy coverage, medical indication, ICD codes, etc.
– Perform feedback calls and submit relevant report
– Communicate verbally and in writing with clients and partners in a professional manner according to the company’s internal regulations and customer handling guidelines

 

Requirements:
– Minimum BA/BS
– Fluent in English
– Previous experience in a call center setting is preferable
– Excellent communication skills
– Empathetic and a good listener
– Problem solving oriented
– Ability to cover a rotational shift that includes overnight shifts, weekends, and public holidays