NOC Engineer

Job Info

Job ID:
Business Lobby
Company Type:
cybersecurity Telecommunication 
Job type:
Open position:
Computer & Communication Engineer 
Job Title:
NOC Engineer
Computer Engineering Telecommunication/ Communication Engineering 
Bachelor’s Degree 
Experience Level:


Job Description

Telecommunication international carrier offering an exceptionally high end Voice, Data & SMS wholesale services.

International Telecommunication company, looking for a NOC Engineer to act as the first/second point of escalation for all network problems and analyses the root cause of all repetitive ones. Configures all monitoring tools and makes sure they are 24×7 operational, evaluates new monitoring technologies based on the network needs and recommends the purchase of new monitoring tools.



  • Acts as the first point of escalation for IP, switching and transmission related problems.
  • Handles faults properly and cooperates with level one and other technical departments in order to solve complicated network problems.
  • Manages and maintains the company’s network elements, gateways, servers, modems, routers, switches, firewalls, and related infrastructure operating systems and applications.
  • Establishes/manages conference calls (with customers, vendors and/or suppliers) required to identify Root Cause Analysis and to discuss SLA’s commitments (if needed).
  • Checks whether sudden customer increase/decrease in traffic is related to a technical problem.
  • Applies KPI’s to maintain a good level of QOS for all company customers.
  • Checks periodically the unstable sites, points out the reason(s) behind instability and advises other departments accordingly.
  • Makes sure that escalation lists are always updated.
  • Assists in writing technical parts of the customers’ SLAs
  • Performs other duties as requested by his/her direct supervisor.
  • Able to work different shifts (Morning, evening and night shifts).



  • Bachelor’s degree in Computer and Communications Engineering.
  • 0-2 years’ experience. Training will be provided.
  • Motivated, goal oriented, persistent and a skilled negotiator
  • Proficient in all aspects of Microsoft Office applications.
  • Exceptional problem solving and analytical skills.
  • Excellent communications skills, both verbal and written.
  • Ability to work in a fast paced environment.
  • Fluency in English, both spoken and written.


Cyprus – Nicosia

You’re welcome to connect with the Consultant via cynthia@businesslobby.net  +961 71 173 717