An international Voice and SMS Carrier company is looking for a Junior NOC support to ensure a smooth operation of the company's global network infrastructure for their offices in Cyprus. Fresh Graduates can apply!
Responsibilities
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Continuous Monitoring: Oversee the global network 24/7, including voice, SMS, VSAT, TDM, and VoIP links, responding swiftly to alerts and outages as per standard procedures.
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Incident Handling: Use a ticketing system to log, manage, and resolve issues efficiently, documenting all actions and escalating when needed.
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Proactive Problem Solving: Identify and resolve network anomalies before they escalate, implementing preventative measures to enhance reliability.
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Documentation: Maintain and update detailed records of network setups, incident reports, and configuration changes.
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Technical Troubleshooting: Apply knowledge of networking, VoIP, and SMS to analyze and resolve technical issues, including SIP, SS7, and SMS flow tracing.
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Traffic Monitoring: Regularly assess traffic volume and quality for voice and SMS, investigating any irregularities to ensure optimal performance.
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Equipment Oversight: Monitor network hardware to confirm optimal performance and functionality.
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Customer Connectivity: Manage and monitor interconnections with customers, ensuring smooth voice and SMS traffic exchange.
Qualification
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A degree in a relevant field is advantageous but not required.
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Basic understanding of networking principles, VoIP, and SMS technologies.
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Familiarity with incident management tools is beneficial but not essential.
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Strong troubleshooting and trace analysis skills.
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Ability to clearly document incidents, configurations, and procedures.
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Clear and effective in both written and verbal communication
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Takes initiative in identifying and addressing potential network issues.
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Comfortable with rotating shifts and working in a 24/7 environment.
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Credentials like CCNA or CCNP are considered a plus
Location
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Cyprus
Package
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Basic Salary + Medical Insurance + Bonuses