November 8, 2023

Effects of Artificial Intelligence on Jobs

Artificial Intelligence (A.I.) has become a focal point of discussions within the industry, academia, and the media. The primary debate revolves around whether A.I. will result in widespread unemployment or if it presents an opportunity to generate new job prospects globally.

Many express apprehension and anxiety regarding the potential impact of artificial intelligence on our future, and with valid reasons. According to a recent Forrester report, it is projected that by 2021, intelligent agents and related robots could lead to a net reduction of 6% of jobs, potentially leaving millions unemployed.

However, taking a historical perspective suggests that concerns about the impact of A.I. and automation, while understandable, may ultimately be unfounded. Previous technological advancements and innovations have consistently led to the creation of additional job opportunities rather than the opposite.

Companies involved in the development and implementation of workforce-management software recognize these concerns. They assert that machines cannot replace human judgment and the ability to manage interpersonal relations. Instead, their software is designed to expedite administrative tasks and utilize data to assist human managers in enhancing decisions, previously reliant on intuition and experience.

Despite prevailing fears and concerns, each technological shift has historically resulted in the creation of more jobs than were eliminated. As specific tasks become automated, thereby becoming more cost-effective and efficient, the demand for human workers tends to increase for other tasks within the process that have not been automated.


The Business Lobby Team


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