Department Store Manager

Location Kuwait
Discipline: Cosmetics / Perfumes, Hospitality / F&B, Fashion, Retail
Job type: Permanent
Contact name: Lea Rizk

Contact email: lea@businesslobby.net
Contact phone: +96181173717
Job ref: 42295
Published: 28 days ago

A leading multinational retail group based in the Gulf, known for managing top international beauty and fashion brands is hiring a Department Store Manager for a new beauty retailer to oversee daily operations, ensure brand standards, and drive team performance and sales.

Responsibilities
  • Lead, train, and develop the department team to ensure consistent performance and engagement.
  • Work actively on the shop floor to set an example in delivering outstanding customer service.
  • Drive sales performance by monitoring and improving key retail KPIs (UPT, ATV, Conversion Rate).
  • Minimize stock loss through effective inventory control and loss prevention practices.
  • Ensure the team is well-informed and passionate about the brand, its products, and customer service expectations.
  • Delegate tasks effectively to maximize team productivity and ensure operational efficiency.
  • Act as a point of contact and decision-maker in the absence of the Store or Assistant Store Manager.
  • Coordinate with internal departments (visual merchandising, inventory, HR, etc.) to maintain seamless store operations.
  • Maintain high visual and operational standards aligned with brand guidelines.
Qualifications
  • Minimum of 3 years of experience in a retail supervisory or management role.
  • Proven ability to lead and manage a team of 15–20 staff members.
  • Strong understanding of retail metrics including UPT (Units Per Transaction), ATV (Average Transaction Value), and Conversion Rate.
  • Excellent delegation and communication skills, with the ability to resolve issues diplomatically and professionally.
  • Experience in staff training, team motivation, and performance evaluation.
  • Confident in interviewing, hiring, and onboarding new team members.
  • Fluent in English (written and spoken); Arabic is an advantage.
  • Proficient in Microsoft Office tools such as Excel, Word, and Outlook.
  • Commercially minded, with strong business acumen and a results-driven mindset.
Location
  • Kuwait
Schedule
  • 6 days | 8 hours per day | Rotational