A leading Food manufacturing company in Lebanon with international distribution is seeking an IT Specialist – MS Dynamics, who will be responsible for maintaining, supporting, and optimizing the company’s ERP systems. The role ensures smooth system operations, provides technical assistance to users, develops reports, and coordinates with external vendors for updates and enhancements.
Responsibilities
- Maintain, configure, and support ERP modules including Production, Inventory, Sales, and HR.
- Provide hands-on support for Microsoft Dynamics NAV (Navision) and Microsoft 365 Finance & Operations.
- Coordinate with ERP vendors for system enhancements, bug fixes, and version upgrades.
- Perform routine system monitoring and ensure ERP performance and availability.
- Provide day-to-day technical support to ERP users.
- Conduct user training sessions and prepare support documentation.
- Troubleshoot user issues and ensure timely resolution.
- Develop and generate reports and dashboards as required by management.
- Use SQL, Power BI, or similar reporting tools to support data-driven decision-making.
- Troubleshoot IT hardware and software issues as required.
- Support network, email, and system administration tasks.
- Ensure data security protocols and backup systems are functioning effectively.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, MIS, or related field.
- Minimum 2+ years of experience in ERP support or related IT roles.
- Experience with Microsoft Dynamics – Finance & Operations and Nav (Navision).
- Strong understanding of business processes (Finance, Sales, Inventory, Production, HR).
- Knowledge of SQL databases and reporting tools.
- Experience in user training and end-user support.
- Basic understanding of networking, servers, and system administration.
- Strong analytical and problem-solving abilities.
- Good communication and interpersonal skills.
- High attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Experience in process documentation and workflow mapping.
Location
- Baabda area, Lebanon
Schedule
- Monday till Friday | 8:00 AM to 5:00 PM