Our client is seeking a seasoned Operations Branch Manager with a strong background in the F&B industry to lead and oversee the company’s main branch. Their workforce consists of 750+ employees, whereas this branch has 180+ employees.
The Operations Branch Manager is responsible for the full operational leadership of the company’s flagship branch, a high-volume, iconic sweet shop that includes a restaurant, showroom, and delivery/takeaway services. This is a critical and highly visible role, representing the owners and ensuring excellence across all customer touchpoints.
Responsibilities
Operational Leadership
- Oversee daily operations across restaurant, showroom, delivery, and takeaway.
- Manage opening and closing procedures with complete accountability.
- Ensure all teams follow SOPs, hygiene protocols, and service standards.
- Approve par levels, production orders, and all daily operational requirements.
- Conduct random spot checks on expiry dates, food quality, cleanliness, and storage.
- Validate daily sales reports and ensure accuracy before submitting to management.
- Supervise and enforce discount policies to maintain compliance and control misuse.
- Assign tasks and responsibilities to supervisors and team members to optimize workflow.
People Management & Discipline
- Lead, motivate, and manage a large team of 180+ employees.
- Maintain discipline and enforce company rules and policies professionally.
- Implement corrective actions when necessary and follow performance management procedures.
- Resolve conflicts promptly, objectively, and constructively.
- Create a friendly, positive work environment that supports teamwork and professionalism.
- Train and onboard new employees, ensuring they are aligned with standards and expectations.
Customer & Owner Relations
- Represent the owners with professionalism, charisma, and high emotional intelligence.
- Handle VIP clients and general customer concerns with tact and diplomacy.
- Ensure consistent delivery of an exceptional customer experience.
Quality, Compliance & Food Safety
- Uphold all food safety standards and ensure full compliance with hygiene regulations.
- Perform daily quality checks on products, display, and service delivery.
- Ensure readiness for internal and external audits.
Inventory & Financial Oversight
- Oversee inventory accuracy, waste control, and stock levels.
- Approve purchase orders and maintain efficient cost controls.
- Monitor financial performance indicators linked to operations.
Performance Monitoring & Reporting
- Provide regular operational updates to the Chairperson.
- Track KPIs related to sales, customer satisfaction, staffing, and service quality.
- Recommend improvements to support branch performance and customer experience.
Qualifications
- Minimum 4 years of F&B management experience (restaurants, cafés, patisseries, or hospitality).
- Strong operational background with the ability to manage high-volume, multi-department functions.
- Excellent communication skills, charisma, and customer-orientation.
- Ability to manage diverse personalities and build strong relationships with employees, clients, and owners.
- Skilled in leadership, discipline management, conflict resolution, and team development.
- Strong understanding of food safety, SOPs, inventory, and financial controls.
Character Requirements
- Charismatic, well-presented, and emotionally intelligent.
- Calm under pressure and highly responsible.
- Disciplined, dependable, and trustworthy.
- Comfortable managing a demanding schedule and high client expectations.
Location
- North, Lebanon
Schedule
- 6 Days/ Week | On-site
Benefits
- 50% insurance coverage | Damman | Transportation | Per diem | Discount card (starting at 15%) | Bonus