An International Telecommunication company seeking a skilled SMS Technical Engineer to join their team.
The ideal candidate will have a strong technical background with a focus on SMS systems and infrastructure. The SMS Technical Engineer will be responsible for managing and maintaining the SMS platform, ensuring its availability, reliability, and performance. They will also provide technical support to clients, resolve any issues related to SMS services, and collaborate with cross-functional teams to enhance and optimize SMS infrastructure.
Responsibilities:
– Manage and maintain the SMS platform and infrastructure, ensuring its smooth operation and availability.
– Monitor and analyze SMS system performance, identify and resolve any issues, and implement necessary improvements.
– Troubleshoot and resolve technical problems related to SMS services, including message delivery failures, network connectivity issues, and software glitches.
– Collaborate with cross-functional teams, including developers, network engineers, and customer support, to resolve technical challenges and enhance the SMS platform.
– Conduct regular system audits to identify potential vulnerabilities or performance bottlenecks and implement necessary security measures and optimizations.
– Provide technical support to clients, addressing their queries, troubleshooting problems, and ensuring high levels of customer satisfaction.
– Stay up-to-date with industry trends and emerging technologies in the SMS domain, and propose innovative solutions and improvements to enhance the SMS infrastructure.
– Document technical procedures, configurations, and troubleshooting steps to facilitate knowledge sharing and improve the efficiency of technical support.
Requirements:
– Bachelor’s degree in Computer Science, Information Technology, or a related field.
– Proven work experience as a Technical Engineer, preferably in the telecommunications or messaging industry.
– Strong knowledge of SMS protocols and infrastructure, such as SMPP (Short Message Peer-to-Peer) and SS7 (Signaling System 7).
– Familiarity with SMS gateway platforms, routing, and messaging protocols.
– Proficiency in programming languages like Java, Python, or C++, and experience with API integrations.
– Solid understanding of networking protocols and concepts, including TCP/IP, HTTP, DNS, and firewall configurations.
– Excellent problem-solving skills and ability to troubleshoot complex technical issues.
– Strong analytical and debugging skills to identify and resolve performance bottlenecks.
– Good communication skills and ability to collaborate effectively with cross-functional teams and clients.
– Attention to detail and ability to work under pressure in a fast-paced environment.
– Flexibility to work in shifts and provide on-call support when required.
Location: KSA (the candidate should be located in Saudi Arabia).
You’re welcome to connect with the Consultant via cynthia@businesslobby.net +961 71 173 717
