A leading food and beverage services company is currently hiring a F&B General Manager in Amman, Jordan.
The ideal candidate will bring solid experience in the food and beverage sector, along with a demonstrated history of success in leadership roles within comparable settings. This role goes beyond daily operations, offering the chance to play a key part in budgeting, developing marketing strategies, and managing teams—contributing directly to the long-term growth and success of the company.
Responsibilities
Strategy & Operations
- Develop and implement corporate strategies, expand business lines, and lead new openings.
- Oversee service quality, brand consistency, and customer experience across all outlets.
- Ensure ethical business practices and maintain brand reputation.
- Align operational initiatives with long-term company goals.
- Supervise performance in retail, catering, and project units.
- Motivate teams, enforce policies, and promote a high-performance culture.
Financial Management
- Set and manage departmental budgets and control operational costs.
- Analyze financial reports, ensure target achievement, and take corrective action as needed.
- Approve payroll, vendor payments, bonuses, and oversee key financial processes.
Leadership & HR
- Create and execute short- and long-term plans with department heads.
- Lead team development, provide feedback, and ensure consistent professionalism.
- Oversee project operations including inventory, supplier billing, and reporting.
- Conduct leadership briefings and quarterly board meetings.
- Assess training needs, manage recruitment and performance evaluations.
- Represent the brand externally and ensure smooth internal communication.
- Maintain physical assets and property conditions.
Marketing & Branding
- Lead brand strategy, conduct market analysis, and define development plans.
- Supervise campaign execution and present yearly marketing strategies to stakeholders.
- Ensure consistent brand positioning and sales growth through marketing efforts.
Daily Operations
- Monitor day-to-day workflow in coordination with Operations Manager.
- Establish safe procedures and ensure operational efficiency.
- Review weekly reports (sales, cost, HR), and negotiate with suppliers.
- Maintain excellent client and supplier relations, resolve escalations, and suggest improvements.
- Coordinate with contractors for new projects and support departments with staff evaluations.
- Communicate industry insights and support marketing efforts.
Qualifications
- Bachelor’s in Hospitality Management (Master’s a plus)
- 15+ years of experience in F&B leadership roles
- Strong communication, leadership, and crisis management skills
- Ability to travel
- Background in hospitality, catering, or retail operations
- Proactive, people-oriented, and solutions-focused
- Strong ethical standards, decision-making, and analytical thinking
- Knowledge of HACCP, market conditions, and industry trends
- Fluent in English and Arabic (written and spoken)
- Effective in managing multicultural teams, timelines, and priorities
Location
- Amman, Jordan