Key Responsibilities:
1- Operational Management (Pharmacy, Supermarket, and E-Commerce)
– Oversee daily operations of the pharmacy, ensuring compliance with all regulatory requirements and optimizing inventory management.
– Supervise operations at the supermarket, ensuring proper stocking, merchandising, and employee management.
– Manage the online business, ensuring smooth order fulfillment, website functionality, customer inquiries, and online marketing.
– Develop and implement efficient processes to manage all three businesses simultaneously.
2- Customer Acquisition & Retention
– Pharmacy: Build strategies to attract new customers, retain existing ones, and improve community outreach (e.g., health seminars, partnerships with local clinics).
– Supermarket: Identify opportunities to expand the customer base through promotions, local advertising, and product offerings.
– E-Commerce: Increase online traffic and sales through digital marketing campaigns (SEO, PPC, social media), promotions, and partnerships.
– To ensure a smooth and efficient delivery process for all three businesses— a well-organized, reliable, and customer-friendly delivery system is crucial.
3- Financial Oversight
– Prepare and manage budgets for each business unit, monitor expenses, and ensure profitability.
– Analyze sales and financial data to identify trends, improve margins, and optimize pricing strategies.
– Manage inventory for both the pharmacy and supermarket, ensuring accurate stock levels and minimizing waste.
4- Marketing and Branding
– Develop and execute marketing strategies across all platforms (physical store, online store, social media, etc.) to boost brand visibility and drive sales.
– Manage social media channels, including content creation, engagement, and advertising to drive awareness and customer acquisition.
– Coordinate with third-party partners (e.g., delivery services, influencers) to expand the customer reach.
5- Staff Management and Training
– Hire, train, and motivate a diverse team for both the pharmacy, supermarket, and online business.
– Implement training programs to ensure high levels of customer service and product knowledge.
– Manage employee schedules, resolve conflicts, and foster a positive work culture.
6- Customer Service Excellence
– Ensure that all businesses provide exceptional customer service, handle complaints effectively, and resolve issues promptly.
– Monitor customer feedback (both in-store and online) and implement improvements based on suggestions and complaints.
7- Reporting and Analysis
– Regularly report on sales performance, customer acquisition, inventory levels, and overall business health.
– Provide insights and recommendations for improvement based on performance metrics.
Job Requirements:
– Proven experience in retail management (with a focus on pharmacy and supermarket operations).
– Experience in managing e-commerce platforms (such as Shopify, WooCommerce, or similar).
– Strong knowledge of digital marketing, SEO, social media, and online advertising.
– Ability to manage budgets, profit margins, and sales goals.
– Strong leadership and team management skills.
– Excellent communication, problem-solving, and multitasking abilities.
– Knowledge of pharmacy regulations and customer service best practices is a plus.
– Proficiency in Microsoft Office and POS systems; knowledge of e-commerce tools is a bonus.
– Degree in Business Administration, Marketing, Pharmacy, or a related field is preferred.
Benefits: Negotiable salary.
Location: Baabda, Lebanon
Working Hours: from Monday till Friday from 8:00 till 17:00
